Terms and Conditions

Last updated: December 10, 2025

Please read these terms and conditions carefully before using Our Service.

W Squared Engineering CC – Terms and Conditions

Introduction

These Terms and Conditions (“Terms and Conditions”) govern the provision of engineering services, the supply of vehicle components and parts, and the use of the website operated by W Squared Engineering CC, registration number 1993/011372/23 (“W Squared Engineering CC”, “we”, “us” or “our”). These Terms and Conditions are binding and enforceable against every person who engages our services, purchases goods from us, or uses our website (“you”, “your” or “customer”). By engaging our services, purchasing goods, or using our website, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

These Terms and Conditions are divided into two distinct sections to reflect the dual nature of our business operations:

  • Section A: Workshop Services Policy – applicable to all engineering, machining, and repair services.
  • Section B: Parts Supply Policy – applicable to the supply of vehicle components and parts, whether purchased in person or online.

Section A: Workshop Services Policy

Scope of Services

The term “job(s)” shall mean all vehicle components brought in for repairs or service, which shall include engineering work for the development of a reasonable solution to a technical problem by means of reconditioning, machining, or related processes.

Quotations and Authorisation

All jobs will be assessed and quoted prior to commencement of work. No work shall proceed without the customer’s approval of the quotation, which may be provided in writing or verbally. Where stripping is required to prepare a quotation, the Company shall not be obliged to rebuild the unit if the quotation is declined, unless this was expressly agreed in advance.

Payment Terms

Payment of completed jobs shall be due prior to or on the day of collecting the job, unless otherwise agreed in writing under a trade account facility. The Company reserves the right to require deposits of up to fifty percent (50%) of the quoted amount prior to commencement of work, which will be communicated to the customer in advance.

Risk and Liability

Goods are left in the possession of the Company at the customer’s own risk. The Company shall not be liable for any loss or damage to goods due to theft, fire, or other causes beyond its reasonable control. The customer acknowledges that engineering repairs carry inherent risks, particularly where heat treatment or welding is required, and accepts that failed repairs due to metal fatigue shall be deemed to have been in a scrapped condition prior to the attempted repair.

Warranty – Workshop Services

W Squared Engineering CC provides a warranty on its workmanship for a period of three (3) months from the date of completion of the job. This warranty applies only to reconditioned or repaired components and excludes ordinary wear and tear, misuse, abuse, tampering, or incorrect fitment. The warranty shall be valid only where components and parts are fitted by qualified persons, and in particular by an accredited member of the Retail Motor Industry Organisation (RMI). Where goods are not fitted by such qualified or accredited persons, the warranty shall be deemed void and the Company shall be exonerated from any further liability.

All new parts supplied in the course of a repair shall carry the manufacturer’s warranty only.

Dispute Resolution

Any complaint or dispute must be communicated to the Company in writing within seven (7) days of collection. The customer agrees to give the Company the first opportunity to resolve any dispute. If unresolved, disputes may be referred to the Retail Motor Industry Organisation (RMI) or the Motor Industry Ombudsman of South Africa (MIOSA).

Storage

Storage fees shall apply from seven (7) days after notification of completion of a job. Goods uncollected after three (3) months may be sold to defray costs.

Section B: Parts Supply Policy

Ordering of Goods

Orders may be placed online, telephonically, or in person. Placing goods in a shopping basket or wish list without completing the purchase cycle does not constitute an order. Orders are confirmed only upon issue of an invoice by the Company.

Payment

Payment may be made via Ozow secure payment link, electronic funds transfer (EFT), debit or credit card, or cash on delivery where applicable. Unless a trade account has been established, payment must be made within five (5) days of placing an order. Orders not paid within this period may be cancelled. Payments must reflect in our bank account prior to the goods being despatched.

Delivery of Goods

Goods may be delivered via local delivery, courier, or collected in person. Risk passes to the customer upon delivery to the physical address nominated by the customer. The Company shall not be liable for any loss or unauthorised use of goods after delivery. The customer shall be liable for all courier delivery fees, which will be communicated on order or quotation. The customer may arrange their own courier, but must communicate this with the Company.

Returns and Refunds

Customers may return goods within seven (7) days of receipt, subject to the following conditions:

  • Goods must be accompanied by the original invoice and a written explanation of the reason for return.
  • Goods must be received by the Company for inspection prior to a refund being made. Goods that have been altered, damaged during installation, or misused cannot be refunded.
  • Defective goods will be refunded or replaced after evaluation.
  • A handling fee of up to ten percent (10%) may be levied for non-defective returns.
  • The customer shall be liable for delivery fees associated with the return of non-defective goods or incorrect orders placed.
  • Refunds shall be processed at the original purchase price, less any discounts.

Warranty – Parts Supply

In accordance with Section 56 of the Consumer Protection Act, all goods supplied by W Squared Engineering CC carry an implied warranty of quality for a period of six (6) months from the date of purchase, unless otherwise excluded by law. During this period, the consumer may return goods that fail to comply with the requirements of the Act without incurring any penalty. At the sole discretion of the consumer, the Company shall repair, replace, or refund the goods, provided that the failure is not attributable to misuse, abuse, or negligence on the part of the consumer.

This warranty shall apply only where goods are fitted by qualified persons, and in particular by accredited members of the Retail Motor Industry Organisation (RMI). Where goods are not fitted by such qualified or accredited persons, the warranty shall be deemed void and the Company shall be exonerated from any further liability.

Privacy Policy (Summary)

W Squared Engineering CC is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). This Terms and Conditions document contains only a summary of our privacy practices.

We collect personal information such as your name, contact details, delivery address, and payment information when you engage our services, purchase goods, or use our website. Your information is used to process orders, payments, and deliveries; to communicate with you regarding jobs, parts, or disputes; and to comply with legal and regulatory obligations.

We store personal information securely and do not share it with third parties except for payment processing, delivery, or legal compliance. You have the right to request access to, correction of, or deletion of your personal information.

A detailed Privacy Policy is published separately on our website, which explains in full how we collect, use, store, and protect personal information, as well as your rights under POPIA and PAIA. Customers are encouraged to review the full Privacy Policy to understand how their information is managed.

Website Use and Electronic Communications

The use of the W Squared Engineering CC website is subject to the following conditions:

  • The website is provided for information purposes only. Customers must contact the Company directly to discuss orders and obtain quotations.
  • You may not use the website in any manner that is unlawful, defamatory, abusive, or intended to disrupt its operation. Automated tools, including artificial intelligence systems, are expressly prohibited from extracting, scraping, or reproducing content from the website without prior written consent.
  • By using the website or providing your contact details, you consent to receiving communications from us electronically, including service updates, quotations, invoices, and notices. You may opt out of promotional communications at any time by notifying us in writing.

Notices

For purposes of formal notices and legal processes, W Squared Engineering CC hereby selects its registered office at 25 Hart Street, Sidwell, Gqeberha, 6001 as its domicilium citandi et executandi (“domicilium address”). Customers shall select the delivery address provided with their order as their domicilium address, unless otherwise notified in writing. Notices sent by prepaid registered post shall be deemed received within ten (10) days of posting, and notices sent by email shall be deemed received on the date indicated in the read-receipt notification.

Information and Complaints

Company Details

  • W Squared Engineering CC
  • Registration Number: 1993/011372/23
  • Physical Address: 25 Hart Street, Sidwell, Gqeberha, 6001
  • Email: info@wsquared.co.za
  • Phone: 041 453 3226

Complaints

We are bound by the South African Automotive Industry Code of Conduct. Complaints may be lodged with the Motor Industry Ombudsman of South Africa (MIOSA):

  • Email: info@miosa.co.za
  • Tel: 086 11 64672

Governing Law

These Terms and Conditions, Privacy Policy, and Shipping & Returns Policy shall be governed by the laws of the Republic of South Africa. Disputes shall fall under the jurisdiction of the South African courts.

Ownership and Copyright

All content contained on the website of W Squared Engineering CC, including but not limited to text, graphics, logos, trade names, trademarks, designs, images, audio clips, video clips, data compilations, and software (“Website Content”), is the property of W Squared Engineering CC or is lawfully licensed to W Squared Engineering CC. The Website Content is protected by applicable copyright, trademark, and other intellectual property laws of the Republic of South Africa and international conventions.

You shall not acquire any right, title, or interest in or to the Website Content. Any use, reproduction, distribution, or modification of the Website Content without the prior written consent of W Squared Engineering CC is strictly prohibited, except where expressly permitted by law. Where Website Content is licensed to W Squared Engineering CC or belongs to a third party, your rights of use shall be subject to the terms and conditions imposed by such licensor or third party, and you agree to comply with those terms.

Disclaimer and Limitation of Liability

The use of the website, the purchase of goods, and the engagement of workshop services are undertaken entirely at your own risk. W Squared Engineering CC makes no representations or warranties, whether express or implied, as to the accuracy, completeness, reliability, or suitability of any information, goods, or services provided, except where such warranties are expressly stated in these Terms and Conditions or required by law.

To the fullest extent permitted by law, W Squared Engineering CC shall not be liable for any direct, indirect, incidental, special, or consequential loss or damages arising from your use of the website, reliance on its content, purchase of goods, or engagement of services. You hereby indemnify W Squared Engineering CC against any claim, loss, or damage suffered by yourself or any third party as a result of such use, except where caused by our gross negligence or willful misconduct.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: admin@wsquared.co.za